FAQ


WIDTH CONVERSION

Our Shoes are supplied in wide fit H fit equal to an English E to EE and certain styles are available in Extra wide in J Fit, equal to an English EE/EEE. for further help, simply email:info@meanfeet.com


WHAT IS YOUR RETURNS POLICY?

If you are not completely satisfied with your purchase, you can return it within 28 days of purchase in its' original unworn condition and we will refund the product price. This will not include postage costs. Please return using Royal Mail only.Overseas purchases should be returned to: 74 Whittington Rd, London N22 8YG

Address for items purchased from the UK:

MEANFEET

PO BOX 68086

LONDON

N22 9JH

Please ensure your name and address are clearly visible on the return. We reserve the right to impose a £5 charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way.If you require an exchange please give us full details of your requirements. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

All shoe care and foot care products are non-returnable.Should you have a complaint or any comments please do not hesitate to Contact Us.


IS DELIVERY FREE?

No; postage & Packaging are charged at £4.95 per item. Orders outside of the U.K. are charged at £15.00 per item. These charges are automatically added at the checkout. This postage charge is non refundable.


HOW LONG IS DELIVERY/DESPATCH

We will endeavour to deliver your goods within 3-10 working days from your order date (subject to product availability and any delays caused by peak or holiday periods). Deliveries are made by courier and/or Royal Mail. Please note deliveries are Mon-Fri only, if items are dispatched on a Friday you will receive your parcel on the following Monday unless it's a bank holiday than you will receive it on the Tuesday.


IF MY SHOES ARE OUT OF STOCK DO YOU STILL CHARGE MY CREDIT/DEBIT CARD?

We only take payment from your card when we despatch your order. If a shoe is out of stock we will not charge your credit/debit card account until the shoe is back in stock and we have despatched it to you. If you order a number of pairs and we are only able to despatch part of your order, we will only charge your account for the shoes actually despatched.


WHAT DOES LOW IN STOCK MEAN?

Low in stock means we have limited availability of a specific line so it may not be available. You will recieve an email if we can notfulfill a specific style.


WHY HAS ONLY ONE PAIR ARRIVED?

We despatch items on order as soon as stock is available to us.This may mean that multiple orders can arrive separately.


CAN I HAVE DELIVERY TO AN ALTERNATIVE ADDRESS/PERSON?

Delivery can only be made to the cardholder's address that appears on the card.


DO YOU SHIP OVERSEAS?

We will ship overseas however we charge postage. Please email info@meanfeet.com for further information or see our Delivery Information page. Please note the return address for overseas purchases is: 74 Whittington Rd, London, N22 8YG.


DO YOU HAVE A CATALOGUE?

Yes, we have catalogues available. Please email us if you would like one.


WHAT IS A STANDARD/WIDE FIT?

This information provides only an indication of fit, many factors influence the fitting of shoes.For this reason we provide a 28 day returns policy. Please see our Terms/conditions for further details.

MEN

E = A NARROW UK FIT

F = A STANDARD UK FIT

G = A WIDE UK FITWOMEN

C = A NARROW UK FIT

D/E = A STANDARD UK FIT

F/G = A WIDE UK FIT